Speech Application Tuning

The Importance of Tuning

An old proverb says, "Man plans, God laughs." Nowhere is this more true than in software development. As developers, we try to plan for every contingency. In our minds we walk down every path our users may travel and compensate accordingly. Without fail, customers will traverse paths never intended for a user's feet. Immediately they come back to us and say "Look, it's broken!" No matter how much we plan, we must be able to modify our systems based on how our users actually use them, not on how we expect them to be used.