LumenVox version 12.2, scheduled for release on Tuesday, Sept. 2, has a large number of exciting new changes. In particular, the Tuner is getting a major series of improvements, and some cool new changes have been added throughout.
From almost to to bottom, we have looked at how we can improve the usefulness of the LumenVox Speech Tuner. One of the first things we realized is that many users have trouble figuring out what they need to tune the most.
Analyzing by Menu
Loading data into the Tuner can be overwhelming, so we added a new concept to the Tuner called a menu. A menu is designed to allow you to filter data so you can tune a specific menu in an IVR or speech application.
The way this works is the Tuner analyzes the grammar files that were in use for each speech interaction. A main menu in a banking application might use the following grammars:
And a "transfer funds" menu might use:
Because the Tuner knows which grammars are active for which speech interactions, it can make logical inferences about which interactions should be grouped together. That grouping is the menu system. A new dropdown allows you to select from the various menus the Tuner recognizes and just pick the one you'd like to focus on.
New to the 12.2 are Tuner Wizards, a series of automated tools that guide you through the process of identifying problems and focusing on the relevant data. You can fire up the new Tuning wizard, pick a menu (or all of the data), and choose from a list of options to focus on. That list includes:
The Tuning Wizard will let you know whether your data exhibits any problems related to these issues and then will help you identify which interactions contribute to the particular type of issues you're facing. It's a great way to focus your time so that you only pay attention to the items most relevant to you.
Grammar Editor Changes
The Grammar Editor is a long-standing feature in the Tuner, giving developers an easy way to build, edit, and test their grammars. Several new features enhance the capabilities even further: