LumenVox Developer Blog

The LumenVox Developer Blog is your source for the latest news, information, and details about LumenVox. Find out about upcoming releases, industry events, and more.

Recent Blog Entries

Brian Pia

In a recent post; the ROI of Speech we discussed ways in which the use of speech recognition technology has changed the face of how companies interact with their customers. Perhaps the most significant benefit realized through the implementation of a speech enabled service solution is the enhanced level of intelligence delivered during the customer interaction. Customers are no longer bound to pushing keys to force fit their call reason into the company’s pre-determined options.

Maria Simonton

As mentioned in our previous blog, tuning analysis greatly enhances the performance of speech-enabled applications. LumenVox has invited Interactive Northwest Inc. (INI), a LumenVox Skills Certified Partner, to share their insights on the process of speech tuning and the improvements associated with ongoing tuning over the life of the solution.
 

Nigel Quinnin

Speech has played an important role in the ecosystem of self-service options available to your customers, whether your implementation is a simple Interactive Voice Response (IVR) system or a robust omni-channel solution. Customers choose self-service when they are in search of information...
 

Ed Miller

With all of the speech technology options available today, companies can be overwhelmed by the difficult decisions to be made. Increasingly, end users are looking for help from consultative advisors focused on the strategic aspects of Customer Experience that include the speech-enabled user interface.

As we get ready to kick-off our participation at SpeechTEK, LumenVox has invited Think Tank Partners, an independent consultant, to share their valuable insights on how the implementation of speech recognition technology can financially and qualitatively benefit companies.

Ed Miller

Increasingly, these days, applications are finding their way from traditional premise-based installations into a variety of hosted, cloud-based and even hybrid architectures.


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